Redefine Your Patient Experience With 7 Quick Ways
As the healthcare industry shifts towards value-based care, optimizing patient experience is more crucial today. Why improving patient experience is important today? Providing a positive patient experience keeps your practice competitive while also providing a value-based care experience. Here are the 7 quick ways to redefine your patient experience today.
Simple Scheduling Improves Patient Experience
Healthcare providers can take out disappointing hold times and confounding planning measures by offering patients a smoothed out other option. Using a patient portal that is completely coordinated with your practice management software, your patients can schedule appointments a lot simpler than ever before. With this tool, patients can see an extensive list of their healthcare provider’s availability and choose what works well for their schedule.
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Queue Management System
Amidst a pandemic, a quality queue management system can have a significant effect on the patient experience. This tool permits patients to remain socially removed in their vehicles while a mechanized framework refreshes them on where they are in line and when their healthcare provider is prepared for them to come inside. With top-notch easy to use technology, providers can reduce disappointment wait times and improve the overall patient experience.
Increase Overall Communication
Accessible and simple communication is essential to improving the patient experience. Without a direct line of communication with their provider, patients are not able to ask important questions regarding their health, easily reach out with concerns, or play an active role in their care. If the only time a patient has to engage with their provider is during an in-person visit, then they are less likely to adhere to their care plan. A great way to increase communication between patients and providers is to utilize a quality patient portal.
Price transparency is important now more than ever as patients seek insight into the cost of their care. Implementing a tool that integrates directly with your practice technology helps your team check eligibility and layout the cost for patients before services being rendered. Not only does this help that patient stay informed, but it helps your practice receive more on-time payments.
Access to Health Information
Having access to their health data is an important component of keeping patients involved and simplifying their experience. Patients should have access to their care plan so that they can review the information, ask questions if they have any, and easily adhere to it the plan their doctor has for them.
They should also have instant access to their test results as their providers analyze them so that they can have a better idea of where they are in their care. By giving them as much access as possible to their own PHI, you can improve the patient experience.
Improve Systems With Better Technology
Technology is another key component to the patient experience that has taken up more importance in recent years. There are plenty of ways to introduce new technology in your clinic, like including patient intake forms on your website or using in-office technology like tablets or mobile apps for better service.
Seeing as how technology provides many benefits to patients, from reducing wait times to improving decision making, providers must make use of technology like patient portals, online forums, and Electronic Healthcare Records (EHR) at the very least.
Simplified Payment Processing
Lastly, providers can improve the patient experience by giving patients a simple and accessible way to process payments. Integrated billing technology enables your patients to pay their medical bills in a way that makes sense to them. With nearly every one of their expenses being payable online, patients expect the same from their healthcare providers. Digital payment processes enable patients to pay their bills online 24/7, no matter where they are.
Improving patient experience includes everyone right from the front desk office to healthcare leaders. The healthcare practices should start with the analysis of the current state of patient satisfaction in their practices to redefine their patient experience successfully.
Vozo medical billing software will automate your entire billing process helps you to grow your practice's financial health and boost your revenue collections by leveraging the best practices.
The top billing software features include:
- Accurate claim submission
- Secure patient payment processing
- Easy to use RCM dashboard
- Automated medical scheduling
- Real-time performance reporting
- Insurance eligibility check
- Automated payment posting
Vozo helps you to get paid quickly with HIPAA-compliant systems and more advanced billing features. Ready to achieve a positive patient experience? Contact us today.