What Makes Online Appointment Scheduling So Popular Among Healthcare Practices?
Healthcare providers are started prioritizing patient satisfaction when it comes to online appointment scheduling. More than 80% of patients say they would schedule their appointments using secure patient portal software. If your practice doesn’t yet offer an online scheduling feature, then it’s time to get started with it.
Here is what makes online appointment scheduling so popular among healthcare practices.
What is Online Appointment Scheduling?
An online appointment scheduling is a process of scheduling appointments through an online portal which software makes the scheduling process easier for both administrative staff and patients alike.
The online appointment scheduling software comes with beneficial features like automated e-mail and text message reminders, repeat patient reminders, and record-keeping capabilities that make it easy for both patients and healthcare providers to stay on top of their appointments.
Why Healthcare Practices Should Use Online scheduling Software?
A recent survey shows that 68 percent of patients say they are more likely to choose medical providers that offer the ability to book, change, or cancel appointments online.
1. 24/7 Online Scheduling
With the traditional appointment booking system, patients need to call in during office hours to book an appointment. Based on the recent survey, more than 55% of all appointments booked through online appointment scheduling systems were after business hours.
Persons who are busy with their business works will find it difficult to schedule appointments during practice working hours. The online appointment scheduling offers patients the ability to book appointments, no matter whether the medical practice is busy or closed after hours.
2. Reduces Administrative Burden
In the traditional patient scheduling process, everything needs to be done via phone, so your front office staff needs to spend more time answering phone calls from patients. Automating this task with online appointment scheduling gives office staff extra time to focus on other essential activities.
Plus, your administrative staff is less burdened by phone calls, they can focus more on providing patients with better care. If any patients in your waiting room have a question, your staff remains available to help answer those which can help you reduce no shows or late cancellations.
3. Online payment Increases Practice Revenue
The two big things when visiting a doctor include appointment scheduling and payment for the treatment. Of course, everyone considers these two things to be a very time-consuming task. If there is an option to book appointments online and also make an online payment for their treatments means nobody will likely miss or avoid their appointments.
Yes, Vozo online appointment scheduling helps you in your practice revenue growth with an easy online payment feature. This also reduces no shoes and keeps your practice schedule engaged. As the online scheduling system is considered to be safe and the health data is kept secure, patients feel very comfortable with online payments, especially during this COVID-19 pandemic.
4. Multi-Channel Appointment Scheduling
As technology is growing day by day, people are constantly switching between various channels and devices when they research, browse, and schedule their appointments. It’s very common that people check out the details of the health providers on their computer and eventually book an online appointment using their phone.
Staying competitive in today’s technological world requires medical practice to keep up with patients across multiple channels. Having patient portal software with easy appointment scheduling that works online and on mobile helps to gain patient satisfaction and ensures you can be there for your patients no matter what device they’re using.
The benefits of implementing online appointment scheduling into the patient portal software attract everyone involved in the online scheduling process, as healthcare providers and administrative staff can conduct their tasks more efficiently and accurately, while patients can book their appointments quickly and more conveniently. Vozo offers the best online appointment scheduling feature via a complete patient portal software that helps to improve the clinical workflow effectively.